=:= Packaging =:=
At WRIITI, we approach the task of packaging with the utmost diligence and precision. We place great importance on safeguarding the integrity of your valuables during the transit process. In light of this commitment, we kindly request all our esteemed customers to exercise caution and prudence when opening their packages. We emphasize the importance of refraining from using any sharp or potentially damaging materials while accessing the contents of the package. This precautionary measure is designed to ensure that the items within remain in pristine condition upon arrival.
=:= Shipping Policy =:=
In our unwavering pursuit of customer satisfaction, we adhere to a comprehensive and efficient shipping policy:
- Prompt Dispatch: Following the receipt of payment, the shipping process will take 1 to 3 days. Our dedication to expeditious service ensures that your order is dispatched promptly to reach its destination without delay.
- Free Shipping Nationwide: We take pleasure in offering complimentary shipping services to our valued customers across the expanse of India. This cost-free service underscores our commitment to delivering an exceptional customer experience.
- Tracking Information: To provide transparency and peace of mind, we furnish our customers with essential tracking information. This includes details of the tracking site and a unique consignment number. These details are made available as soon as your items are entrusted to the courier service. By offering this information, we empower both our customers and ourselves to monitor the progress of the parcel in transit.
We appreciate your trust in our services and assure you that we will continue to uphold the highest standards of care in packaging and reliability in shipping. Your satisfaction remains our foremost priority.
=:= Return and Exchange Policy =:=
At WRIITI, we are committed to providing our customers with standard product and a seamless shopping experience. We understand that sometimes, issues may arise with your purchase, and we want to ensure that you are satisfied with your choice. To facilitate a smooth and transparent process, we have established the following Return and Exchange Policy.
1. Return & Exchange Policy:
– We understand that mistakes can happen, and sometimes you may receive the wrong product or a damaged item. In such instances, we offer an easy exchange process with the following guidelines:
– Wrong Product: If you receive the wrong item, please contact our Customer Service Team at sayhi@wriiti.com within 24 hours of receiving your order. We will arrange for the correct item to be sent to you promptly at no additional cost.
– Damaged Product: If your clothing item arrives damaged, please contact our Customer Service Team at sayhi@wriiti.com within 24 hours of receiving your order. We will assist you in the exchange process, ensuring that you receive a replacement product in perfect condition within 7 to 10 days of the product received at our end. No extra charges will apply.
– Please note: do not receive the package if the package is torn or tampered.
2. Conditions for Exchange:
– To be eligible for an exchange, the item must meet the following criteria:- Unused and in Resalable Condition: The product must be in its original, unused condition, with all tags and labels intact.
– Proof of Damage or Wrong Product: You must provide photographic evidence of the damage or proof that you received the wrong product. We suggest you to make an opening video of the package during unpacking and checking the product without any cuts and pause. This will help us in hassle free processing in case of any problem.
3. Non-Returnable Items:
– Altered, custom stitched products or sarees with fall Pico done, are non-returnable.
4. Refund Policy:
– We do not offer refunds. However, in unavoidable circumstances, we may consider a refund on a case-by-case basis. It takes 7 to 10 days to complete refund process. In such cases, the following conditions apply:
– Service Charge and Courier Charge Deduction: A service charge and courier charge will be deducted from the refund amount to cover our processing and handling costs. These charges will be communicated to you at the time of the refund request.
5. Contact Information:**
– If you have any questions, concerns, or need to initiate an exchange request, please contact our Customer Service Team at sayhi@wriiti.com
6. Policy Updates:
– We reserve the right to update our policies at any time. Any changes to this policy will be posted on our website.
At WRIITI, we value your satisfaction and aim to provide a stress-free shopping experience. Our Policies are designed to address the unforeseen circumstances that may arise, ensuring you are delighted with your purchase. Thank you for choosing us as your clothing provider.
